My process begins by closely working with SMEs to grasp existing processes, followed by refining them in collaboration with managers. I meticulously document these processes, transforming them into video scripts with shot descriptions and voiceovers. Leading film shoots and collaborating with our video editor, I bring these scripts to life. Subsequently, I leverage these videos to construct interactive modules featuring elements like flashcards, sorting activities, and quizzes. A notable challenge in this role involves crafting training for processes that may vary across locations. To address this, I collaborate with managers and stakeholders, conducting tests and refining processes for consistency. Notable examples include closing procedures such as safe balancing, bar maintenance, and interviewing procedures.